DGnet

DGnet is our virtual private network, and a fundamental White Glove Virtual Presence tool used to securely connect our team of experienced programmers directly to the systems they are coding. The main focus of these tools is our unique DGnet Portal which allows our staff to not only easily modify and upgrade your systems, but also permits us to rapidly respond to any issues you may experience without the expense of keeping a full-time technician on staff. In most cases the Portals can be easily connected to existing systems without the need to modify network firewalls or other security requirements.

DGnet affords the following remote capabilities and benefits to integrators:

1. diagnostic support

2. system monitoring
3. presentation and training
4. reduction of on-site time, travel costs, and expenses
5. direct modification of control system programming
6. verification and demonstration of proper system operation
7. force multiplication in the form of support from a qualified
   DGC representative connected directly to the system
8. backup audio and video communication channel

DGnet Portal

The DGnet Portal is at the heart of both DGnet and our White Glove Virtual Presence. A unique blend of hardware, Tools and Processes, it allows our expert staff to quickly and seamlessly support and update your system(s) without the the expense and scheduling of having an on-site presence. In this way, DGC can quickly respond to any of your needs, from emergency situations to system modifications and touch-panel changes. The Portal installs quickly, and can be connected to either an existing network or can be utilized through a local wireless provider.

Rapid Response

Is your system having problems, but you don’t have time to wait for a technician to come and look at your set-up. DGC’s Rapid Response is the answer. Through the use of our DGnet Portal, we can be virtually on site in a matter of moments, diagnosing and resolving any difficulties you may be experiencing quickly and efficiently. No need to wait days or even weeks for professional availability when we can be helping to resolve your issues immediately!

Remote Access

Need more access to your clients and end-users? You can now connect directly to them through our secure DGnet Portal! Our dedicated network allows for immediate, high-speed conductivity to your customers’ AV systems without the concern of interrupting, or being interrupted by, other network traffic.

Virtual Assistant

Do you need an expert to help monitor and support your systems, but don’t want to incur the expense and logistics of keeping someone on-site? Let DGC’s Virtual Assistant take the role. Through careful placement of our DGnet Portal, our skilled staff will be able to monitor and assess your equipment for any potential problems that may arise, as well as offering instant support for your meetings, presentations and events. Any issues can be resolved quickly and professionally without the hassle of trying to schedule outside resources.

Programming Support

At DGC, we are committed to the success of every client. To that end, we offer a wide range of programming support services made to fit any sized job, regardless of whether your original coding was done by DGC or not! Let our certified and experienced technical staff handle your software needs, from minor coding modifications to full system reconfigurations. We offer a risk free analysis for all of your outstanding issues and requests, and can quickly provide you with a comprehensive estimate.